Team reporting

With team reporting you can monitor key metrics for their entire team and individual team members to better understand support efficiency.

Team reporting is only available on our Grow and Scale tiers. If you are interested in using this feature please reach out to use on [e-mail].

Only workspace owners and admins have access to team reporting.

To access team reporting:

1. Navigate to Reporting
2. Click the Team Reporting button

The Team Overview provides a high-level snapshot of your team’s overall performance. For more information on the metrics included, see Metrics.